Services

ServicesWe go the extra mile so that you don’t have to.

A B2B receptive tour operator, providing services for groups travelling to the UK and the rest of Europe

Our Services

Special Interest Tours

From Faith- Based, Religious Heritage and Garden tours to History and Cultural, Culinary and Sports tours, all our itineraries are custom-made by our highly experienced team and we are always happy to research new ideas and themes.

We help you create unique and exciting travel experiences for your groups and focus on seeking out those enriching, life-enhancing travel moments that are more often found when connecting with local people in their own communities, or meeting those who are experts in their fields. For example, church leaders, musicians, craftsmen, gardeners, sports professionals, artists, politicians and historians.

We understand that you would like to give your groups a unique, once in a lifetime travel experience and help you achieve this.

Examples of our Special Interest Tours

  • Baptist Heritage Tour of UK
  • Reformation Trail in Europe
  • Great English Gardens
  • Spanish Culinary Tour
  • Jewish Life in Central Europe
  • Ireland Pilgrimage
  • Film & TV Locations
  • Italian & German Cars
  • Italy; Artisans, Art & Cuisine
  • Castles & Gardens of France
  • War & Conflict: A History of World War II
  • Remembering The Great War
  • Swiss Trains & Italian Lakes

Baptist Heritage Tour of UK

Follow the history of non-conformism in England and Scotland and take in the particular sites that are dear and important to Baptists the world over. These include Bloomsbury Baptist Church in London, Regent’s Park College in Oxford, John Bunyan’s home in the English Midlands, as well as church, museum and the gaol site in Bedford where he wrote Pilgrim’s Progress. Also included is a visit to Kettering to learn about William Carey, the founder of Baptist Missions. In Edinburgh, see the home of John Knox, his church, St. Giles, the market site of martyred saints and the Baptist church of the Haldane brothers. As well as these, you will see some of England and Scotland’s most beautiful and picturesque countryside and splendid villages and towns. Remember, as with all our itineraries, this will be custom-made to suit your group.

Great English Gardens

The gardens of England are unsurpassed for their beauty and variety and are a continual source of pleasure and surprise. We create thoroughly researched, lovingly put-together garden tours for groups which can include visits to private gardens off the beaten track, as well as key gardens such as Sissinghurst, Great Dixter, Buscot Park and Trebah Gardens. Your groups may choose to base their visit around key dates in the UK gardening calendar; RHS Chelsea Flower Show in May or RHS Hampton Court Flower Show in July of every year. As well as flower shows, tours can include workshops and talks by head gardeners and gardening experts, depending on the particular interests of the group.

War & Conflict: A History of World War II

Lasting for nearly six years and involving over sixty countries including Britain, USA, France and Germany, World War II was undoubtedly one of history’s most savage and devastating wars. From the Churchill Cabinet War Rooms in London to the D-Day beaches in Normandy, over the years we have developed and operated a large number of tours covering this period. All tours are custom-made and usually include Belgium, France and Britain. However, they can also include Germany or Poland, to give a broader, more detailed perspective of that period in history. As well as assigning Tour Managers and Guides with in-depth knowledge, we also organise talks and lectures for our groups to enhance their understanding of the topic.

Swiss Trains & Italian Lakes

Without a doubt, a very popular theme in recent years! This tour combines the dramatic landscape of Switzerland with the calm waters and beauty of the Italian Lake District (Lake Como or Lake Maggiore). As part of the trip, the group will enjoy one of the world’s greatest rail journeys on the Glacier Express as they make their way towards St. Moritz. Next up, a day trip on the Bernina Express to enjoy even more incredible scenery. Once on the shores of Lake Como or Lake Maggiore, time for leisurely cruises on the lake, stopping at magnificent towns and villages such as  the gardened Isles of Bella and Madre (Lake Maggiore) and Bellagio, Varenna and Tremezzo (Lake Como), proving that the shorelines of the Italian Lakes are truly a joy to explore!

Jill Hutton
Jill Hutton

Business Development Manager

“We have a wide portfolio of special interest tours,  but once in a while somebody surprises us with something unique!

We can put together a custom-made tour for any group, whether they are passionate about Shakespeare or Harry Potter, gardens or gastronomy, genealogy or the theatre!

Educational & Study Tours

We provide unique and outstanding educational experiences for student and youth groups. These include workshops, lectures, presentations, behind-the-scenes tours, technical visits and question and answer sessions with professionals, as well as opportunities to meet as many locals as possible in unique and interesting settings.

Our numerous contacts and extensive experience make us one of the most imaginative and trusted providers of creative, custom-made programmes for faculty-led, study abroad and educational tours to the UK and rest of Europe.

Our service-focused and experienced travel professionals understand the specific needs of student group travel. These include the importance of meeting and interacting with local people, safety, and of course the need to meet the educational expectations of the group’s educational establishment, parents and students.

We view travel as the most inspirational classroom imaginable and together, we will build academically-enriched itineraries for your groups.

Examples of our Educational & Study Tours

  • Global Business
  • Art & Design in France
  • Spain Media & Film
  • The Tudors; Monarchs & Martyrs
  • Literature, Theatre & Drama
  • Arab & Jewish Influences
  • Nature & Wildlife Conservation
  • Changing Face of Europe
  • Comparative Criminology
  • Design & Architecture
  • Agriculture & Food Systems in Poland
  • Lessons from the Holocaust
  • Sustainability in Sweden

Literature, Theatre & Drama

William Shakespeare, Jane Austen, Charles Dickens and J K Rowling – we have created tours based on all these literary figures and for theatre and drama groups, nowhere in Europe can quite beat the UK.  Also, for any theatre buff, a visit to London’s theatres is a must!  Over the years, we have developed a number of fantastic itineraries which include  West End and fringe theatre as well as backstage tours and workshops. These workshops are run by actors and may be based on any play the group chooses. They can also  explore acting techniques to do with character development, styles of acting, working with text, physical theatre and stage combat. We have also arranged access to rehearsals and script-reading sessions in the past.

Nature & Wildlife Conservation

This UK-based programme has a high educational content. With around one in five plant species estimated to be threatened with extinction worldwide, seed banks are an effective means of preserving the world’s plants for the future and this tour includes a visit to the world’s largest seed conservation project. It also includes the research laboratory and preservation area of one of London’s leading museums to see the specimens, including a giant squid! Visits to animal recovery and conservation projects dedicated to the protection, rescue and rehabilitation of injured, orphaned and distressed wildlife such as hedgehogs, foxes and birds are other highlights. Finally, just how do the thriving wetland centres around London survive so close to the city?!

Changing Face of Europe

This concept has been developed to cover the topical issue of refugees and immigration in European countries such as Germany, France and UK. The programme includes daily lectures and discussions to enhance the understanding of the topic for the students as well as guided tours of refugee areas and businesses in key cities conducted by refugees themselves. Also included are visits to a social service organisation in Berlin which focuses on job and educational training for immigrants and Q&A session and cooking workshops run by immigrants including food tasting. In London, volunteer activity at a centre for migrants and refugees is included. This is a broad topic with many possible variations.

Design & Architecture

Architecture across Europe is inspiring, daring, diverse, rich in history and tradition and also thought-provoking with great names within contemporary architects. We have operated numerous educational tours throughout Europe focusing on different eras of design; Barcelona offers amazing architecture, some of the best art galleries in the world and the works of world-renowned artists including Gaudí, Picasso and Dalí. Berlin shows how Bauhaus influenced the nature of design and architecture in the 20th century. As for Paris, it offers both the classical as well as outstanding works of French contemporary architects such as the Arab World Institute of Nouvel, the Library of France of Perrault or the Pompidou Center of Piano and Rogers, among many others. And, we haven’t even mentioned Rome, Florence, London, Madrid and Bilbao yet!

Kourosh Abbassi

Director

“As well as fulfilling the academic expectations of educational establishments, students and parents, I believe that educational trips take learning to a higher level through understanding and respect of other traditions and cultures.

Experiencing the unfamiliar and gaining insight into other ways of life encourage real growth.”

Performing Tours

We excel in providing successful, smoothly operated and exhilarating performing experiences for all ensembles, including choirs, orchestras, marching bands and dance groups.

Our expert team is aware of all the idiosyncrasies involved in handling performing groups and we understand the needs of singers and musicians and all the ingredients that go into making a successful and rewarding performing experience. We will do everything  possible to make the trip planning as time efficient, simple and painless as we can for you!

We will consult with you to work out the right mix of venues for your group, ensuring that all technical, musical and budgetary requirements are taken into account.

Our range of contacts in the music industry enables us to organise workshops and joint performances with local bands and choirs.

We design and print flyers and posters and coordinate social and local media campaigns to ensure great coverage and a good audience for performances.

If necessary, we also arrange instrument hire through our extensive network of providers across Europe.

We have operated hundreds of Performing Tours across Europe over the past few decades. If you are considering working with us, let us know and we shall be happy to provide some examples and references for you.

Maire Griffin

Senior Operations Executive

“I love music so it is always a joy to look after performing groups.

From orchestras to hand bells, chamber choirs to bagpipe bands, when you see the performance coming together and the performers and audience joined as one and lost in the music, it goes straight from my ears to my heart!”

Our Process

01 Itinerary Planning & Quotations

When you first contact us for a quote, your request will go to our Business Development team; at this stage you are either likely to have an itinerary you want us to take a look at and price, or you have a theme or special interest in mind and want us to propose an itinerary. In either case, we will first qualify the request by asking questions to ensure that we have a good understanding of the group’s needs and budget.

Our Business Development team is always willing and ready to develop new themes and will also make suggestions to help enhance each tour.

We aim to turn a request around within a few days, depending on the complexity of the tour and whether or not booking and naming of actual hotels is required at this stage. We will of course aim to meet any specific deadlines and if there are any challenges or delays, we will always keep you informed.

Itinerary Planning & Quotations
Confirmation & Hand-over to Operations

02 Confirmation & Hand-over to Operations

After we reach a point when we agree on the itinerary and pricing, if you give us the go ahead and confirm the group, it will be passed from Business Development to our Operations team.

At this stage, your copy of the itinerary and inclusions are checked against our version to make sure that there are no discrepancies. The group is then allocated to one of our Operators who will look after the group. Sometimes, more than one Operator is involved in handling a group at different stages.

03 Booking services

It is usually at this stage that the Operator will start securing all the relevant services in the order of urgency.

Over the years, we have developed strong relationships with reliable suppliers across Europe; these include coach companies, restaurants, guides, attractions, venues and of course hotels. Some hotels may already have been booked for the group at the quotation stage. If this is not the case, hotels will be booked at this stage by our Hotel Purchasing team.

It is also at this stage that we book Tour Managers and Local Guides, who contribute immensely to the success of any tour.

We carefully select our Tour Managers and Guides. This selection process is based on the type of the group, the age of the travellers and the theme for the tour, to ensure that we match the right people with the right group!

“After nearly 50 years of outstanding service to our partners, our approach is still fresh and original.

We want you to think of us as an extension of your own office and are truly grateful for the trust you place in us.

We never forget that you have a choice!”

Kourosh Abbassi
Director
Booking services
Staying in contact!

04 Staying in contact!

Your dedicated operator will stay in regular contact with you and will always strive to make suggestions to enhance and improve the itinerary. This will be based on potential local events at the time of the group’s visit and their own knowledge of the area the group is travelling to.

05 Booking confirmations

In the few weeks before the arrival of the group, the rest of the services are booked, confirmed and prepared for inclusion on the Final Operating Itinerary.

Booking confirmations
Creating the final itinerary

06 Creating the final itinerary

Within the existing framework of our Operating Itinerary templates, we are flexible and happy to consider certain variations for our partners to make sure that like all our tours, our Operating Itineraries are also bespoke and meet your requirements.

Final Operating Itineraries are sent out a few weeks before the arrival of the group.

07 Reconfirming services

Just before each group arrives, we have a very effective and thorough system of reconfirming and checking all the included services to ensure accuracy. Our attention to detail is second to none!

Reconfirming services
While the group is on the road

08 While the group is on the road

While the group is on the road, we stay in regular contact with our Tour Managers and Guides (or the Group Leader in cases where no Tour Manager has been included) to ensure that everything is on track and the unique needs of your group are fulfilled.

09 24 hour support

24/7 on call support is also provided once your group is on the road.

We are here in Europe and you can rest assured that your groups will be well looked after in case of any emergencies, no matter what time it is where you are! Calls are not sent to a call centre; they are routed directly to one of our team.

24 hour support
Feedback

10 Feedback

Once the group is back home, we always value and appreciate any feedback on all the services we provided. This feedback is very useful generally and especially if the group travel with us again.